Terms & Conditions

Please read our terms and conditions carefully, if you do not agree with them, do not use this website.  By using this website, you signify your agreement to be bound by these terms.

PRIVACY
Customers details are never shared with any third party and remain completely confidential.

PRODUCT DESCRIPTIONS
Every care has been taken to ensure descriptions, measurements, colours and prices are accurate, but we reserve the right to effect changes at any time and these will be notified to you at the time of ordering

PAYMENT
Orders can be placed using our secure on-line payment methods.  All payments are made in pounds sterling. Goods will not be despatched until payment has been made and confirmed

DELIVERY
Orders should usually be despatched using Royal Mail, within 24 hours of receipt, Monday to Friday, excluding Bank Holidays. Standard UK delivery charges will be added to orders and this will be shown as you go through the checkout procedure.

Orders outside the UK mainland will be sent via courier service.  Delivery charges will be shown as you go through the checkout procedure.

If an item is out of stock and your delivery is delayed, we will notify you straight away.

RETURNS POLICY
All returns must be notified within 7 days of receipt, either by telephone or e-mail and returned to Shimmi Equestrian Products within 14 days of receipt.

Goods will only be accepted for exchange or refund if they are unsoiled and in perfect condition and in their original packaging.  If a refund is requested, only the value of the item/s will be refunded.

We recommend that returned goods are sent back by recorded delivery or a secure delivery method which requires a signature on delivery.  Shimmi Equestrian Products cannot be held responsible for goods lost or damaged in transit.

These terms and conditions are governed in accordance with the laws of England and Wales.  Any user of the website hereby agrees to be bound exclusively by the jurisdiction of the English courts.